Having issues? Here's how to get help and technical support
We understand you may encounter problems while using the software. To help resolve them efficiently, please try the following methods first.
Online Q&A — AI-Powered Answers
Visit the online Q&A community: https://bbs.pyvideotrans.com
No registration or login required. Provide details: your operating system, the version number (top left of the software), the error message, and about 30 lines from the latest log in the logs/ directory at the time of the error. Submit your question, and DeepSeek will automatically reply within a minute or two — it can resolve most common issues.
After posting, please wait 1-2 minutes for DeepSeek's response.
Option 2: Paid Support
If you need paid technical support, email [email protected].
Anti-Fraud Notice
This software is released under the GPL-V3 license as open-source. You can download and use the source code or Windows pre-packaged version from the official GitHub repository or documentation site.
No commercial sales authorized: The developer has not authorized any entity or individual to sell this software (e.g., on Taobao, Xianyu, Pinduoduo, etc.). Any paid acquisition of this software is unrelated to the developer — the developer receives no benefit and assumes no responsibility. If you paid for it and want a refund, contact the seller or file a complaint on the platform. Do not contact the developer.
No login or authentication required: The pre-packaged version or source code deployment works immediately after download — no login or activation code needed. Any version requiring such steps is not the official release.
Third-party API fees: You must provide your own accounts and API keys (stored locally only). Any associated costs are your responsibility — the developer only provides the API integration technology within the software.