This is a free and open-source software that provides a lot of third-party API and model support. Encountering bugs and usage issues is normal. You can try to solve the problem in the following ways.
Read the documentation https://www.pyvideotrans.com
Ask questions online https://bbs.pyvideotrans.com
Discord chat system, invitation link https://discord.gg/s4jU6jeM
Post an Issue on GitHub https://github.com/jianchang512/pyvideotrans/issues
Send a private message to the WeChat official account, AI provides intelligent replies.
When asking questions, please note:
You must provide a screenshot of the entire software at the time of the error, showing the version number in the upper left corner and the selection of options in the software.
If there is a red error message, it needs to be displayed in the screenshot.
Open the logs folder in the software directory, upload the latest log file, or copy the last 30 lines of the file at the time of the error.
Question Etiquette:
Remember that this is a free software, anyone can download and use it for free, the developer has not charged users any fees, and therefore has no obligation to reply to your questions. However, polite questions and detailed error information will help you get a timely response.
As a non-profit open-source project created out of interest, it is impossible to provide human customer service and dedicated maintenance support. If you think there are too many bugs or it's not very pleasant to use, you can choose products provided by other commercial companies, there is no need to specifically open a post to complain, it's harmful and unprofitable. Of course, polite suggestions and feature requests are welcome, and can be sent to GitHub Issues.
Help Maintain the Project
It is uncertain whether the project can be sustained or continuously maintained. Of course, if it can get some help, the possibility will be greater. If you think this project is worth long-term maintenance, you can consider helping the project in the following ways.
Submit a PR on GitHub (https://github.com/jianchang512/pyvideotrans) to help fix bugs and optimize the code.
Write usage documentation, common problem solutions, usage tips, usage videos, etc. You can submit relevant URLs via a private message to the official account, and the developer will recommend them on the GitHub ReadMe and documentation site.
Provide a small donation. You can open this URL https://pyvideotrans.com/about and scan the WeChat and Alipay QR codes on the webpage to provide a small donation. The donation amount and related information will be displayed on this page.